Refund Policy

At Nav Durga, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully.

1. Returns

  • Eligibility: You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Refund: Costumer will be provided with credit note and wallet balance which can be used for next purchase
  • Non-Returnable Items: Certain items are non-returnable. This includes:
    • Custom-made or personalized items
    • Final sale items
    • Gift cards

2. Return Process

  • Initiate a Return: To initiate a return, please contact us at [Customer Service Email] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
  • Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

  • Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: Partial refunds may be granted in certain situations, such as:
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
    • Any item returned more than 15 days after delivery

4. Late or Missing Refunds

  • Check Your Account: If you haven’t received a refund yet, first check your bank account again.
  • Contact Your Bank: Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [Customer Service Email].

5. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [Customer Service Email] with details of the defect or damage.

6. Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
  • Gift Purchases: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed about your return.

7. Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at: +91 81001 37411

Nav Durga