Shipping policy

At Nav Durga, we strive to deliver your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.

1. General Information

  • Order Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Stock Availability: Shipping times may vary based on the availability of stock. In the event that an item is out of stock, we will notify you promptly and provide an estimated restock date or offer alternative solutions.

2. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates: Delivery times depend on your location and the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping options may be available for an additional fee.

3. Shipment Confirmation and Order Tracking

  • Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
  • Order Tracking: You can track your order status through our website or the carrier’s website using the tracking number provided.

4. International Shipping

  • International Orders: We can ship to most parts of the world through our various channel partners like aramez, dtdc, fedex, etc

5. Shipping Delays

  • Unexpected Delays: While we strive to meet our delivery estimates, there may be instances where shipments are delayed due to circumstances beyond our control (e.g., weather conditions, carrier delays). We appreciate your understanding in these situations.
  • Backorders: If an item in your order is on backorder, we will ship the available items immediately and the backordered item(s) as soon as they become available.

6. Shipping Address

  • Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at [Customer Service Email]. We will do our best to accommodate your request, but cannot guarantee address changes once an order has been processed.

7. Damages and Issues

  • Damaged Items: Nav Durga is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Order Issues: If you encounter any issues with your order (e.g., wrong item received, missing items), please contact us at [Customer Service Email] within 7 days of receiving your order.

8. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

Nav Durga